The Supplement Shop provides services to you under the below conditions. By visiting and shopping on this website or via our 3rd party platforms, you accept these conditions.

Copyright

All content on this site such as logos, photos, text etc. is the property of The Supplement Shop and/or it’s suppliers or service providers. This content is protected by Australian and international copyright laws. All software used on this site is the property of The Supplement Shop and/or its suppliers or service providers. This software is protected by Australian and international copyright laws.

Coupon Codes

Coupon codes are provided at the discretion and may be cancelled, restricted or amended without notice.

License and Site Access 

The Supplement Shop grants you access and use this site for personal use and not to download (other than page caching) or modify it, except with written consent of The Supplement Shop. You are not permitted to use any data collection software, mining or scraping software to browse this site or collect data on any product listings, descriptions, images or prices.

Payment

– All payments are processed via PayPal. If you do not have a PayPal account, you can place an order using your credit/debit card, this payment will still be handled by PayPal.

Price Match

In most cases we can and will match the price of a competitor if you find it advertised for less. To request a price match, please contact us with information on the competitors advertisement and any other relevant information we may need.

Returns

For any unopened products, please contact us within 14 days to arrange a return and refund. Postage costs may not be refunded for change of mind returns.

Short dated or clearance sale items may not be eligible for return, if you are unsure please get in touch with us for more information.

If there is a problem with your order, please get in touch with us and we will work to rectify the issue as quickly as possible.

Pricing

All prices listed on the site include Australian Goods & Services Tax of 10%. Pricing does not take into account taxes that may be incurred if purchasing from outside Australia. Such taxes and fees are the responsibility of the buyer.

Privacy

The Supplement Shop collects personal information that is relevant to the service being provided.

Information collect include but are not limited to: Name, billing address, shipping address, phone number, email address. 

The Supplement Shop may share collected information with third parties that require it to carry out a service, this includes but is not limited to shipping carriers who require your information to efficiently deliver your order.

The Supplement Shop will never collect or have access to your credit or debit card information. This is handled by PayPal, a third party service.

Your email address may be used by The Supplement Shop to advise you of upcoming promotions, updates on your order or other relevant information. To seize the receipt of such emails, you can request to opt-out of marketing materials. We will never share or sell your email address or other personal information with other third party marketing agencies that do not directly require the information to assist in the service provided by The Supplement Shop.

Promotional partnerships

You may be referred to the Supplement Shop by a promotional partner or affiliate such as a gym or personal trainer, these partners may earn a commission or reward for referring you to the website. Enrolment in partnership programs are optional and require approval. You must have a website or company in order to be eligible.

Product Descriptions

In most cases, product descriptions are provided by suppliers, products with variations such as sizes and flavours may only have one of those variations listed in the description. Please check that the nutritional and other information is accurate for the variation you are purchasing. If you need further assistance with this, please get in touch and let us know.

Reviews

The Supplement Shop encourages its customers to interact with the site by leaving reviews on products they have purchased. During promotional periods, you may receive compensation for reviewing a product, abuse of this compensation system may lead to exclusion from the site. Inaccurate reviews or inappropriate comments in review sections may be deleted without warning. All comments in the review section require approval prior to being posted live on the website.

Loss Risk

All products purchased from The Supplement Shop or its third party sellers are made pursuant to a shipment contract.  

Your Account

You are solely responsible for the maintenance of your account. The Supplement Shop may assist in password recovery at their discretion. Accounts may be locked out due to too many failed login attempts, for your security and the security of all customers on the site the software used to run the website may impose a ban on the account and/or the IP address accessing the account. For the safety of all customers, the Supplement Shop cannot guarantee such bans are rectified.

Disclaimer for Products

The Supplement Shop is a retailer of products and are not responsible for the manufacture or quality of the brands or products sold on the site. We will always ensure the freshest and best quality products are made available to customers and clearly identify when this is not the case (eg. short dated stock). If you have any concerns with the quality of a product, please get in touch with us as soon as possible.The Supplement Shop does not guarantee any outcomes suggested by the products, the buyer agrees to seek medical advice prior to purchasing any products from The